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Area Hotel Revenue Manager

The Area Hotel Revenue Manager has the responsibility for managing revenue and driving sales for all revenue streams through revenue management and strategic planning, whilst utilising all systems and data available, across the sites.

You will be required to increase and manage group bookings and corporates. You will be comfortable with all tactics, processes, and procedures involved in this for Vermont the County & Newbridge with this process.

Create and develop the right strategies across the group.

Responsible for best practice standards to include competitor analysis; distribution yield management; inventory availability by channel; pricing control; new pricing concepts; etc.

Continuously find new revenue opportunities and improve sales for all venues with this process. Ideally will have an Opera system background. 

  • Analysing booking patterns and market trends – (Daily pace reporting)
  • Monitoring competitor performance – (OTA daily reporting) • Monitor competitor performance on promotions
  • Monitor all websites and rankings
  • Effective yield management
  • Forecasting revenue performance
  • Liaising with Reception, Reservations & General Managers
  • Overseeing and leading Reservations personnel
  • Ensure Reservations personnel are fully trained and capable of producing reports in you absence.
  • Managing accounts receivable for groups
  • Quarterly meetings with OTA account managers to discuss the performance at all sites
  • Advise on best promo actions via OTAs and support on loading
  • Meeting with Third Party voucher site account managers
  • Advise on promotions/voucher sales via Third Parties
  • Negotiating commission for the group etc.
  • Rate building • RFP completions where required.
  • Representing the group in NGI partner events, reporting any important information from these meetings to the senior team
  • Representing the group in NEHA sales managers’ meetings, reporting any important information from these meetings along with minutes to the senior team
  • Be involved in the reward program and offers for the reward program with the General Managers.
  • Regular reviews of this in terms of performance and offers.
  • Attend sales/revenue meetings at the other sites as and when required by General Manager if free to do so.
  • Cross-sell all the estate maximising all revenue streams in all areas utilising all areas.
  • Promote all Leisure venues cross-selling where possible to maximise revenue stream.
  • Ensure that there are appropriate professional standards of behavior in the department.
  • Promote teamwork within the department and with other departments.
  • Assist in other departments during emergencies or as deemed necessary by the Operations / General Manager.
  • Ensure that you create a professional impression on customers and team members.
  • To act on customer feedback relevant to your areas of responsibility. This includes customer complaints and compliments
  • To assist with maintaining and improving departmental operating standards.
  • To keep all department team members sales focused

PERSON SPECIFICATION 

  • Be friendly, smiley, sociable, and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient, and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers.
  • Be confident and self-motivated and demonstrate a passionate commitment to the business.
  • Welcome and embrace change, with a positive attitude.
  • Be honest and reliable, trustworthy, and respectful.
  • Be immaculately dressed.
  • Maintain excellent timekeeping and attendance.
  • Be always professional.
  • Work together with the team to ensure that the business is the best it can be.
  • Be able to communicate well with people of all levels
  • Supervise, train, and develop others
  • Support, encourage, and motivate others
  • Look for opportunities to improve areas of the business.
  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge

Package up to £45k per annum