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“The Hotel” shall mean The Vermont Hotel, Newcastle upon Tyne.

Prices are per room, unless otherwise stated, and are inclusive of VAT. All offers are subject to availability. Meals may be included in special promotional rates, this will be indicated upon booking.

Payment: All reservations require a credit or debit card guarantee, to be given at the time of booking. Payment should be made on arrival at the hotel and a pre authorisation of £25 will be taken on arrival at the hotel via Credit or Debit card, chip and pin only.

The Vermont Hotel are pleased to accept payment by debit card with MasterCard debit, Visa debit, Maestro, and Delta being free of charge. We also accept payment by MasterCard credit cards, Visa Credit and American Express.

Arrivals and Departures: Check-in is from 15.00. Guests are requested to vacate rooms by 11:00. Arrangements can be made for late departure, subject to availability. Please contact the Hotel directly on 0191 233 1010 or email info@vermonthotel.co.uk.

Cancellations: We operate a 14:00 on the day prior to arrival cancellation policy. Should the need arise please cancel directly with the hotel on 0191 233 1010 or email info@vermonthotel.co.uk. You will be issued with a cancellation reference number which must be quoted in any future dealings related to your booking. Failure to comply with our cancellation policy will result in a charge equivalent to your stay (this also applies to rooms within group bookings). Children under the age of 18 must be accompanied by an adult.

The Hotel reserves the right to cancel the reservation and to terminate this agreement forthwith by notice in writing to the client if the Hotel or any substantial part thereof is closed due to circumstances beyond the reasonably control of the Hotel or if the client has failed to make the required pre-payment detailed above or has otherwise failed in any material respect to comply with the terms of this agreement. The Hotel’s right of termination is without prejudice to any other rights accrued to the Hotel at the date of termination.

The Hotel will not be liable for failure to provide agreed facilities in the event of it being prevented from doing so by causes beyond its control, including but not limited to, fire, flood, storm, riot, industrial action or Act of God.

All deposits for bedrooms, meeting & events or weddingsare non-refundable and non-transferrable.

 

Credit Facilities: When in place invoices are due for payment upon presentation. The Hotel reserves the right to charge interest on late payments at a rate of 3% above the base rate of Barclays Bank PLC, calculated on a daily basis.

Insurance is reccomended to cover cancellation, curtailment or loss of baggage, personal effects and money.

Management reserve the right to charge in full for any items removed from the guest rooms without prior consent. Also, the client will take all reasonable precautions not to damage any property of the Hotel and will satisfy any claim properly founded on such damage. Public areas, passages, corridors and foyers cannot be used to display promotional materials or individual signage or for the registration of guests without prior approval from the Management of the Hotel. The Hotel will always be pleased to arrange or assist with framed signage should this be required. The Hotel is a completely non-smoking hotel. Failure to comply will result in a charge being made.

On-site car parking is complimentary and limited, on a first come, first served basis, however, vehicles are left at the owners risk.

Rooms for customers with disabilities: Some of our rooms are specially adapted for customers with disabilities, please call the hotel to check availability. We will make every possible effort to accommodate your personal requirements, however all rooms are subject to availability.

Your personal details will not be sold on or passed on to third parties. Your credit card details are not kept in any form and are securely deleted after the booking is confirmed.

Complaints, we strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to this address:

receptionmanager@vermonthotel.co.uk

All correspondence will be acknowledged within 7 working days.

The Vermont Hotel trades as Gainford Hotels Ltd (reg no: 07988275). VAT reg no: 130 734149. The registered office is Picktree Lane, Chester le Street, Co Durham, DH3 3SR.

DATA PROTECTION POLICY

Gainford Group

The Group Office of Gainford Group Ltd is based at Picktree Ln, Chester-le-Street DH3 3SR.

Telephone Number: +44(0) 191 389 5810

Registered Office: Picktree Ln, Chester-le-Street DH3 3SR

Registration Number: 07988275

VAT number: 271982278

Privacy Policy & Cookies Introduction: Gainford Group is committed to keeping the information you provide to us in a secure manner. This Privacy and Data Protection Policy (“Privacy Policy”) is intended to inform you on how we gather, store and utilise your information. This Privacy Policy has been developed in accordance with the requirements of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“UK GDPR”) and the Data Protection Act 2018 and is effective as of [4th May 2018]. This policy may change from time to time, and we will advise you of any material changes by email where we hold your email address.

Ways in which we collect your data: There are a number of ways that Gainford Group collects data:

1. When you use our website, on any device, to make a booking, enquiry or request

2. When you contact our central reservations office by phone or email to make a booking, enquiry or request

3. When you subscribe to our mailing list via our website

4. When you engage with us on our social media channels

5. When you sign up to participate in a competition we operate

6. When you complete the standard registration form during the check-in process

7. When you log on to access the free WiFi at any of our venues

8. When you choose to engage with surveys about your experience at our venueseither during or after your stay

9. When you visit any of our venues and your image is recorded by our CCTV system

How we use your data for your booking The data you share with us will be used to facilitate your booking and to ensure you have the best possible experience during your stay with us.

When you make a reservation with Gainford Group, we record your contact details, as well as any information you choose to share with us, such as personal preferences and requests about how you would like us to prepare for your arrival. This includes details relating to health matters, such as requirements for wheelchair access, or particular food allergies.

This information also enables us to contact you after you’ve left our venues (in case you’ve forgotten something for example), to request any payments due to us that have not been previously settled, and to recognise you as a loyal guest of Gainford Group if you visit any of our venues in future.

This information is stored on our central reservations system for a period of six years, or longer if you stay with us again within that timeframe.

 

How we use your data for marketing If you choose to opt in to our marketing database, we will contact you via email, with news, updates and special offers we believe will be of interest to you. We will only add you to our marketing database with your express consent. You can automatically unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link found at the bottom of every email we send.

Cookies Our website employs cookies, or small files of letters and numbers stored in the memory of your computer or mobile device. These are used to facilitate users’ browsing experience and allow us to tailor the information displayed so it’s as relevant as possible. A notice will display the first time you visit our website advising you of our cookie policy, and inviting you to accept their use.

There are several types of cookies:

-Essential: cookies that are a basic requirement to allow our website to load properly; without these the website and booking engine cannot function.

-Functional: cookies that aren’t essential, but make for a better user experience when navigating our site.

-Optional: cookies that do not impact our site’s performance, but allow us to collect statistics on where our traffic is coming from and to display offers and content we think might be of interest to you. These can also be used to show you online ads on 3rd party sites following your visit to our site. More detailed information about cookies, their use, and how to modify your settings to remove them can be found on the UK’s Information Commissioner’s Office: https://ico.org.uk/global/cookies

Our commitment to your privacy The information you have provided to us will solely be used for the purposes outlined above, will be stored securely, and will never be shared with third parties unless this is required in order to perform a service you have requested (for example, access to our free WiFi in each of our venues). At no time will your information be shared with any third party for their own marketing purposes.

Your rights You may at any time request details of your personal information we have on file by sending an email to admin@gainfordgroup.com .You can also contact us by calling +44(0) 191 389 5810 You also have the right to request that your data be deleted from our systems using the same contact details listed above. Before acting on such a request we will take reasonable steps to verify your identity to prevent anyone from requesting action that you have not authorised.

Links to third-party sites Our website may contain links enabling you to visit other websites. If you visit another organisation’s website via such links, you should be aware that we do not control that website. Accordingly, Gainford Group Ltd cannot be responsible for the protection and privacy of any information which you may provide while visiting such websites.

Accuracy of our website Our aim is that all Information is accurate and up to date but we do not accept any liability for inaccurate information.

Your responsibility You must keep secure any means of identification which Gainford Group supplies to you in order to use any services on this site. You acknowledge that you will be financially responsible for all use of this website including the use of your account by others. You must supply accurate and not misleading information when using any services on this site. You confirm to Gainford Group that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.

Applicable law and jurisdiction These site terms shall be governed by English law. Any disputes involving this site shall be subject to the jurisdiction of the English courts.

No unlawful or prohibited use As a condition of your use of this site you warrant to Gainford Group that you will not use this site for any purpose that is unlawful or prohibited by these

Copyright notice All rights reserved. No part of this website or the data contained within it may be reproduced in any material form (including storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this website) without permission of the copyright owner. Warning: the doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution. Booking Terms and Conditions